If you type in the wrong password 3 times, the system is programmed to lock you out of your account. You can unlock it and reset your password by clicking the “Forgot Password?” link under Login at the My Account page. Enter in your email address, then press Reset Password. This will email you a temporary password that will allow you into the site.

Lockouts most often happen when incorrect usernames/passwords are used several times. We recommend logging out of apologia.com on all devices. If one device has an incorrect password saved and it tries to log in, it will result in more lockouts. This can often be the cause of repeated lockouts, if you find that you are having that issue.

**Please note, sometimes the password reset email will be delivered to your SPAM / junk mail folder, but should arrive in 5-30 minutes. If the email has still not made it to you in 30 minutes, you may call our office (765) 608-3280 or contact technical support, and we will be happy to reset the password for you. You can also click the "Chat With Us" window on our website to chat with a live agent when live chat is available.